FAQ's

Our online personal training service includes 30 min weekly check-ins via ZOOM, nutritional guidance, a customized workout plan, progress tracking and feedback, and text and email support. 1 Hour Virtual Training packages are available for those who would like extra guidance/accountability during their workouts.

Our virtual training sessions are conducted via video call. Mark will guide you through each workout, providing real-time feedback and adjustments to ensure you perform exercises correctly and effectively.

Our online training service is priced at $100 a month and can be cancelled at any time. Our pricing structure for online personal training is as follows: 1 Session: $70 5 Pack: $325 10 Pack: $600 20 Pack: $1100

Yes, we offer two types of discounts: Referral Discount: Refer a friend and get 10% off your next 5, 10, or 20 session package, or 20% off your next month's fees.. Loyalty Discount: After staying consistent with your program for 6 consecutive months, further Online Personal Training charges will be 10% off. (If service is cancelled and re-started, online training will be charged at normal rate until next 6 month consecutive period).

You can sign up for a training package by visiting our 'Contact Us' page on the website. Once this information is filled, we will reach out to you as soon as possible to schedule a fitness assessment. Once the assessment has been completed, we will talk about whichever of our options fits best for you!

The fitness assessment will take about 45-60 mins and will consist of a short talk about your fitness and health history, current fitness regime, nutrition, movement screen, and your goals and how we can help you reach them!

No worries! Our programs are designed to cater to all fitness levels. We specialize in helping beginners build a solid foundation in fitness and nutrition.

If you do not have standard gym equipment at your disposal, basic equipment like dumbbells, resistance bands, and a mat are recommended. However, we can tailor workouts based on the equipment you have available.

Yes, check-ins and sessions can be rescheduled with at least 24 hours' notice. Please contact us as soon as possible to arrange a new time.

We track your progress through regular check-ins and assessments. You'll receive feedback on your performance, and your workout plan will be adjusted as needed to ensure continuous improvement.

Our nutritional guidance and coaching service includes personalized macro tracking, regular accountability check-ins, and healthy habit-building to help you achieve your goals sustainably. We tailor the level of guidance and tracking to your individual needs, breaking it down into simple, actionable steps that fit your lifestyle. You'll learn practical strategies like meal planning, mindful eating, and balancing your plate, with ongoing support to ensure progress and build lasting, healthy habits. Whether you’re starting fresh or refining an existing routine, our goal is to make nutrition effective and stress-free.

You can reach out via text or email for any questions or support between sessions. We are committed to providing ongoing assistance to help you stay motivated and on track.

Check-ins must be used the week of, or they will be voided. Please contact your trainer if there are any extenuating scheduling conflictions. Sessions must be used within the specified time frame for each package. Expired sessions cannot be refunded or carried over.

Sessions can be rescheduled or canceled with at least 24 hours' notice. If you cancel within less than 24 hours, the session will be considered used and cannot be rescheduled or refunded.

Personal Training Packages are non-refundable.

Commitment to Training: Clients are expected to commit to their scheduled check-ins/training sessions and actively participate in the program. Consistent attendance and adherence to the program guidelines are essential for achieving desired results. Health and Safety: Clients must inform the trainer of any medical conditions, injuries, or other health concerns that may affect their ability to participate in the training program. It is the client's responsibility to seek medical advice before starting any new fitness regimen. Privacy and Confidentiality: All personal information shared with Neon Fitness will be kept confidential and used solely for the purpose of providing training services. We respect your privacy and are committed to protecting your data. Changes to Services: Neon Fitness reserves the right to modify or discontinue any service, package, or policy at any time. Clients will be notified of any significant changes in advance. For any questions or concerns regarding our policies, please contact us through the 'Contact Us' page. We are here to ensure you have a positive and rewarding experience with us.